Support

Solr Support

    
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Innovent provides Solr support services for clients that are in the design and build phases or have deployed applications that required technical support for troubleshooting and problem resolution. Solr support plans are designed to provide a specific set of services, which can also be customized to meet your needs. We offer on-demand support as well as annual, subcription-based support.

 

Development and Deployment Support - On Demand

Innovent provides on-demand Solr support services to clients who are in the development or deployment phases of their search applications.

  • Development support provides clients with access to Solr experts to obtain guidance on design, development and deployment issues.
  • Deployment support focuses on performance tuning, environment optimization and operations guidance.

Support may be performed onsite, or remotely using phone and email communications and time is billed hourly.

 

SLA-based, Technical Support

Innovent provides Solr support services to clients who have deployed search applications with Solr and desire traditional, SLA-based support. Following are our offerings, which are priced as annual subscriptions:

Professional

For deployments with more time critical problem resolution requirements. It includes phone as well as email support. Initial response within 8 hours with 2 authorized contacts per subscription, with web-based case management. The Professional subscription includes support for up to 10 servers running Solr and 4 support incidents per month.

Enterprise

For deployments with requirements for quick turnaround on runtime issues. Includes phone as well as email support. Initial response within 4 hours, 2 authorized contacts. Web-based case management, and an annual search health check . The Enterprise subscription includes support for up to 10 servers running Solr and 4 support incidents per month.

Enterprise 24x7

For deployments with requirements for global 24x7 support and quick response on runtime issues. Includes phone as well as email support. Initial response within 4 hours, 4 authorized contacts. Web-based case management and an annual search health check. The Enterprise 24x7 subscription includes support for up to 10 servers running Solr and 12 support incidents per month.

Please contact us today for more information and pricing.

Interested in Solr Consulting? Please visit our Solr consulting pages here.