Innovent provides BIRT support services for clients that are in the design and build phases or have deployed applications that required technical support for troubleshooting and problem resolution. BIRT support plans are designed to provide a specific set of services, which can also be customized to meet your needs. We offer on-demand support as well as annual, subcription-based support.
BIRT Production Support
Innovent Solutions' BIRT Support subscriptions are designed for customers that require BIRT support for deployed applications. BIRT production support subscriptions are provided at the following three levels:
- Silver - This level provides 16 business hours initial response time, one authorized contact per subscription and is designed for clients that can conduct support through email.
- Gold - This level includes phone and email support, initial response within 8 business hours and 2 authorized contacts per subscription. Web-based issue management is also provided.
- Platinum - This level includes phone and email support, initial response within 4 hours and 2 authorized contacts per subscription. Web-based issue management is also provided.
For Gold and Platinum support plans, should an incident require that a defect or enhancement request be reported to the Eclipse BIRT project, Innovent will perform the necessary steps required to do so, track the status and report to to the client. More information can be found in our BIRT Support matrix.
BIRT Implementation Support for Report Development & Server Deployment
Innovent Solutions' BIRT implementation support subscriptions provide clients with access to BIRT experts during the development and deployment phases to obtain expert guidance on design, development and deployment issues.
BIRT Development Support includes guidance on architecture and design, code reviews for BIRT reports and BIRT API customizations and all around best practice advice.
BIRT Deployment Support focuses on performance tuning, environment optimization and operations guidance.