Solr Support

Innovent provides Apache Solr support services for clients that are in the design and build phases or have deployed Solr applications that required technical support for troubleshooting and problem resolution. Solr support plans are designed to provide a specific set of services, which can also be customized to meet your needs. We offer on-demand support as well as annual, subscription-based support.

Solr Development & Deployment Support - On Demand

Innovent provides on-demand Solr support services to clients who are in the development or deployment phases of their search applications.

• Development support provides clients with access to Solr experts to obtain guidance on architecture, design, development and deployment issues.
• Deployment support focuses on Solr performance tuning, environment optimization, server sizing, scalability, load balancing and operations guidance.

Support may be performed onsite, or remotely using phone and email communications and time is billed hourly.

Solr Production Support

Innovent provides Apache Solr support services to clients who have deployed search applications with Solr and desire traditional, SLA-based support. Following are our offerings, which are priced as annual subscriptions. Each offering provides for severity levels 1, 2 and 3 and support is not bound to the number of nodes.

Professional

For deployments with more time critical problem resolution requirements. It includes phone as well as email support. Initial response within 8 hours with 2 authorized contacts per subscription, with web-based case management. Support hours are 9AM to 8PM Eastern. The Professional subscription includes support for up to 4 support incidents per month.

Enterprise

For deployments with requirements for quick turnaround on runtime issues. Includes phone as well as email support. Initial response within 4 hours, 4 authorized contacts. Web-based case management, and an annual search health check . Support hours are 9AM to 8PM Eastern. The Enterprise subscription includes support for up to 4 support incidents per month.

Enterprise 24x7

For deployments with requirements for global 24x7 support and quick response on runtime issues. Includes phone as well as email support. Initial response within 4 hours, 4 authorized contacts. Web-based case management and an annual search health check. The Enterprise 24x7 subscription includes support for up to 12 support incidents per month.

Please Contact Us today for more information and pricing.