BIRT Support

Innovent provides BIRT support services for clients that are in the design and build phases or have deployed applications that required technical support for troubleshooting and problem resolution. BIRT support plans are designed to provide a specific set of services, which can also be customized to meet your needs. We offer on-demand support as well as annual, subscription-based support.

BIRT Development & Deployment Support - On Demand

Innovent provides on-demand BIRT support services to clients who are in the development or deployment phases of their business intellgience and analytics applications.

• Development support provides clients with access to BIRT experts to obtain guidance on architecture, design and development, including code reviews for BIRT reports and BIRT API customizations and all around best practice advice.
• Deployment support focuses on BIRT performance tuning, environment optimization, server sizing, scalability, load balancing and operations guidance.

Support may be performed onsite, or remotely using phone and email communications and time is billed hourly.

BIRT Production Support - SLA-based

Innovent provides BIRT support services to clients who have deployed business intelligence applications with BIRT and desire traditional, SLA-based support. Following are our offerings, which are priced as annual subscriptions:

Professional

For deployments with more time critical problem resolution requirements. It includes phone as well as email support. Initial response within 8 hours with 4 authorized contacts per subscription, with web-based case management. The Professional subscription includes support for up to nine support incidents per month depending on incident type.

Enterprise

For deployments with requirements for quick turnaround on runtime issues. Includes phone as well as email support. Initial response within 4 hours, 4 authorized contacts, with Web-based case management. The Enterprise subscription includes support for up to nine support incidents per month depending on incident type.

Enterprise 24x7

For deployments with requirements for global 24x7 support and quick response on runtime issues. Includes phone as well as email support. Initial response within 4 hours, 4 authorized contacts, with Web-based case management. The Enterprise 24x7 subscription includes support for up to eighteen support incidents per month depending on incident type.

Please Contact Us today for more information and pricing.