BIRT Support Matrix
BIRT Production Support
|
Silver |
Gold |
Platinum |
| Named Applications |
1 |
2 |
4 |
| Authorized Contacts |
1 |
2 |
2 |
| Incidents Per Month |
2 |
4 |
Unlimited |
| Total Number of Incidents |
24 |
50 |
Unlimited |
| Support Hours (Eastern) |
9:00AM - 5:00PM
Mon-Fri
|
9:00AM - 5:00PM
Mon-Fri
|
9:00AM - 5:00PM
Mon-Fri
|
| Initial Response Time |
1 Business Day |
8 Business Hours |
4 Business Hours |
| BIRT Versions |
2.3 and above |
2.3 and above |
2.3 and above |
| Phone Support |
No |
Yes |
Yes |
| Email Support |
Yes |
Yes |
Yes |
| Web-based Case Management |
No |
Yes |
Yes |
| Eclipse Issue Management |
No |
Yes |
Yes |
| Period |
1 Year |
1 Year |
1 Year |
| Price |
Please Contact Us
|
Please Contact Us
|
Please Contact Us |
BIRT Implementation Support for Report Development & Server Deployment
|
Development1 |
Deployment1,2 |
| Hours |
80 per year |
8 per month |
| Authorized Contacts |
2 |
2 |
| Services |
Development |
Optimization |
| Incidents Per Month |
Unlimited |
Unlimited |
| Initial Response Time |
8 business hours |
4 business hours |
| Support Hours (Eastern) |
9:00AM - 5:00PM
Mon-Fri
|
9:00AM - 5:00PM
Mon-Fri
|
| BIRT Versions |
2.3 and above |
2.3 and above |
| Phone Support |
Yes |
Yes |
| Email Support |
Yes |
Yes |
| Webbased Issue Management |
Yes |
Yes |
| Eclipse Issue Management |
Yes |
Yes |
| Period |
1 Year |
1 Year |
| Price |
Please contact us
|
Please contact us
|
1. Plan includes the Platinum Technical Support subscription.
2. The Deployment Option includes the Development Option
|
